Facebook apologized after it temporarily blocked White House social media director Dan Scavino because its algorithm mistook him for a bot.
Scavino wrote on Facebook that he was blocked from replying to comments on his page Monday. Facebook confirmed later that it disabled some features on his account for several hours.
“AMAZING. WHY ARE YOU STOPPING ME from replying to comments followers have left me – on my own Facebook Page!!?? People have the right to know. Why are you silencing me???,” Scavino wrote.
President Trump declared that he “will be looking into this” in a tweet, accusing Facebook of “bias.”
“There’s discrimination, there’s big discrimination,” Trump said at a news conference Tuesday. “Something’s happening with those groups of folks that are running Facebook, and Google, and Twitter, and I do think we have to get to the bottom of it.”
Facebook says they thought Scavino was a bot:
The company said in a statement after the president’s tweet that the automated Facebook software mistook Scavino for a fake user.
“In order to stop automated bots, we cap the amount of identical, repetitive activity coming from one account in a short period of time, such as @mentioning people. These limits can have the unintended consequence of temporarily preventing real people like Dan Scavino from engaging in such activity, but lift in an hour or two, which is what happened in this case,” a Facebook spokesperson said. “We’ve been in touch with him and have apologized for the inconvenience.”